Balling Hockey | FAQS – Balling Hockey USA

Choosing the right stick can be challenging, that's why we offer you our try-before-you-buy demo program exclusive for colleges that will help you find equipment that seamlessly complements your game.
1. Let us know the sticks you are interested in sampling and we will mail them to you.
2. Test out the sticks for a one-week period
3.Re-package the sticks and return them to us with the provided RMA label.

Contact us at contact@ballinghockey.com

If you changed your mind for whatever reason you can cancel your order at any time before the product has shipped out. Give us a call or contact us by email. Please note that we cannot cancel orders that have already left the warehouse - in this case please refuse delivery. Once your delivery is back at our warehouse, we will be able to process the refund onto your original method of payment deducting shipping charges.

What are Balling Hockey shipping options?

We are experts in supplying hockey equipment to international destinations and can ship to most countries worldwide. We will endeavour to have your order dispatched within 48hrs. All goods are physically checked by our staff prior to dispatch.

You can place your order & pay securely by PayPal, all shipping costs are calculated in the checkout process.

Please see Balling Hockey Shipping and Delivery information for additional details.

If it's not possible to deliver the shipment at the first attempt, the courier will try to redeliver the package the next day. The courier will leave a calling card with instructions on how to change address or collect from a collection point. In some situations, the driver may also leave the package at a local access point, they will leave instructions on how to collect.

Please try to use a delivery address where you know someone will be available. An office or work address is often the best solution if no one will be at home.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at contact@ballinghockey.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please place the item securely in its original packaging and the return form provided, and mail your package to the following address:

Balling Hockey

Attn. Returns

RMA#

9590 NW 40th St Rd

Miami, FL 33178

United States

Please see Balling Hockey Return Policy information for additional details. 

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

Sorry, but you cannot return an item that has been used.

By 'used' we mean used for the purpose that it was intended.

Examples...

Trying the stick on the field then deciding you don't like it

Wearing a t-shirt for a day and then finding out you don't like the color

Going on a game day with you new Balling Hockey bag and then deciding it is not big enough.

You are however allowed to try on and check out the products after delivery. If you decide you don't like the item please return it to us.

Essentially, you can do what you would normally do in a retail store environment without being made to pay for the item.

We stand behind all of our sticks and gear. If your Balling Hockey stick or gear develop a material or workmanship flaw within 3 months of the purchase date, we want to get you back in the game.

ballinghockey.com purchases can be replaced if an item is delivered faulty or becomes faulty through normal use up to 15 days after your purchase, we will exchange the faulty item at our expense. If it’s been longer than 15 days, and less than 3 months since the purchase date, and the item has developed a flaw, then you have the following options:

ballinghockey.com orders: Write us an email to contact@ballinghockey.com, you’ll need to provide your order number and email address.

Balling Hockey Authorized Store Purchases: Please return your gear to the original place of purchase. We work with these authorized retailers to accept returns for products with a material or workmanship flaw. If you cannot return to the original place of purchase, write us an email to contact@ballinghockey.com

NOTE Chipping of the paint and rattling inside the stick result from normal wear and tear and are, thus, not subject to this warranty. Intentional modifications made to the stick or other misuses shall make this warranty void.

Choosing the right length stick it depends on a player height.

If your height is between 135cm(4'3") - 150cm(4'9"), we recommend using 34,5" sticks.

If your height is between 150cm(4'8") - 164cm(5'4"), we recommend 36,5" sticks.

If your height is between 165cm(5'4") - 188cm(6'2"), we recommend 37,5" sticks.

Once you're a bit more advanced and you've tried out different sticks you'll find your preferred length.

The most popular Senior lengths are 36,5" and 37,5".

36,5" is used by most players and a good starting point for all senior players.

37,5" is becoming more popular and has added benefits once gotten used to - longer reach in tackling and longer reach for skills.

Getting sponsored by Balling Hockey isn't the easiest thing, but it's not impossible either.

We have a network of Balling Hockey Representatives out there who are always scoping for new talent in their regions. If you stand out at your local championship, you will be on your way. This is when you should be thinking about sponsorship and how to get there. This is also the time for you to improve your game and progress every day you are on the field. Progression is key for a company like Balling Hockey to consider you for sponsorship. We also take into account that each team member represents and reflects the values we stand for at Balling Hockey.

To apply for sponsorship please fill in the form in the link below. Make sure to leave us a good reason why you would choose us as your brand of choice and not others. Be honest!

Balling Hockey Sponsorship Form.

Also, be patient too. We check out tons of forms and we try to answer them all, but it's been increasingly time-consuming over the years.

Anyhow, if you haven't got a reply within three weeks, that means that your application hasn't been approved. Do not get discouraged if your request is denied for sponsorship. All it means is that you have some better playing inside that has yet to be discovered. Continue to work on your game in the areas that you like most. Eventually, hard work and tons of training will be noticed, and hopefully, you will be a step closer. We look forward to seeing your best stuff and wish you luck!

ballinghockey.com promotional codes provide our shoppers with a specific discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the ballinghockey.com selling price. Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.

Some offers are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers and only one promotional code may be used on each order. Offers cannot be applied to orders already placed, and cannot be redeemed for cash. If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. ballinghockey.com may choose to modify any promotion or discount without prior notice.

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